Black Tornado Store

Warranty & Renewal Policy

At Black Tornado Store, we value complete transparency and dedicated customer support. Our warranty policy is cleanly divided into categories so you can quickly find your product terms and renewals.

💡 Showing all warranty sections. Click any category above to view only its terms.

1. Steam Offline PC Games

60 Days (2 Months)

Technical support details and password updates for offline game accounts

Covered during the 2 months (60 days):
  • •Full Technical Guidance: Continuous assistance and guidance to resolve any technical hurdle in launching the game offline.
  • •Free Password Updates: In very rare occasions when the account password changes, we immediately provide you with the new password for free throughout the 2 months.
  • •Steam Guard Codes: Providing login verification codes promptly whenever required during the warranty.
Not covered under offline warranty:
  • •Online Multiplayer Mode: Items are explicitly sold for offline single-player and do not include online multiplayer access.
  • •Insufficient PC Specs: Game failure due to weak hardware specifications; checking specs is solely the customer's duty.
  • •Altering Account Data: Attempting to change account email, password, or security settings immediately voids warranty.

2. Warranty Renewal (Offline Accounts Only)

Exclusive to Offline

Warranty expired and need continued support & password recovery? The smart economical way without rebuying!

+2 Months Additional Guarantee
When is Renewal Needed?

When your original 2-month warranty has elapsed, and an issue arises with the account, or password changed, and you wish to keep playing with full support.

A Purely Nominal Fee

You never pay the full price again! Only a heavily discounted, nominal fee is paid, starting from ~50 EGP or depending on the product.

⚠️ Important Note: The fee is not a fixed 50 EGP for every game; it varies nominally based on the game tier and product value.
What Does Renewal Grant?

Grants a full additional 2-month warranty (60 new days) with dedicated technical support and immediate replacement credentials if updated.

How to Request Offline Warranty Renewal?

Contact our WhatsApp support with your previous order number or account email to activate your 2-month renewal.

Renew Warranty via WhatsApp

3. Full Access Accounts

Full Ownership

Warranty criteria for full ownership and control game accounts

Brand New Accounts:

No refunds will be granted once delivered as long as the account functions properly and is a brand-new Full Access account matching descriptions.

Used Accounts (if any):

If an account is categorized as used, it carries strictly no warranty or guarantee, and cannot be refunded once delivered.

4. Digital Keys & Steam Gifts

Instant Digital

Policy for game activation codes and direct Steam gifts

Digital CD Keys:

Digital activation keys are strictly non-refundable once viewed or delivered, EXCEPT in the verified case that the key is defective at the immediate time of delivery.

Steam Gifts:

Once a Steam Gift has been dispatched and accepted into your recipient account, the transaction is irrevocably completed. Gifts cannot be cancelled or refunded.

5. Strictly Non-Refundable Situations

Non-Refundable

Customers are ineligible for refunds under the following conditions

1. Account Language DifferenceIf the account works properly but is set to a different default language (configurable in game settings).
2. Hardware SpecificationsIf the game fails to run due to insufficient hardware or specs; verifying compatibility is the customer's duty.
3. Online Multiplayer ExpectationExpecting online features for products clearly described and sold as offline mode only.
4. Change of MindBuyer's remorse or customer changing their mind after credentials or keys have been dispatched.

6. The Sole Condition for a 100% Full Refund

Guaranteed Rights

Customers are entitled to a 100% Full Refund strictly and exclusively in the following case:

The delivered account or key is defective upon receipt (our fault), AND you decline our immediate offer to replace it with a fully working alternative.

In this specific circumstance alone, you possess the unconditional right to a 100% refund.

Have Questions or Need to Renew Your Warranty?

Our dedicated support team is ready around the clock to assist you.

WhatsApp: 01028336250Email Us