Warranty & Refund Policy
At Black Tornado Store, we value complete transparency and dedicated customer care. Please review the detailed warranty and refund terms below.
1. Full Access Accounts
New Accounts: No refunds will be issued under any circumstances as long as the account provided is working properly, in good standing, and is a brand-new Full Access account.
Used Accounts: If an account is categorized or sold as used, it carries strictly no warranty or guarantee, and cannot be refunded once delivered.
2. Digital Game Keys & CD Keys
Digital activation keys and codes are strictly non-refundable once viewed or delivered, EXCEPT in the verified case that the key is defective or not working at the immediate time of delivery, subject to support validation.
3. Steam Gifts
Once a Steam Gift has been dispatched and accepted into the recipient account, the transaction is irrevocably completed. Gifts cannot be returned, cancelled, or refunded under any conditions.
4. Steam Offline Games (2 Months Support)
2-Month Support Guarantee: Offline games include a full 2-month (60-day) warranty dedicated to technical support. This means you will receive our continuous guidance and assistance throughout the entire two months whenever needed.
Password Updates: In very rare instances where the account password changes, we will promptly provide you with the updated password during your active 2-month warranty period at no extra charge.
5. Strictly Non-Refundable Situations
Customers are not eligible for a refund under the following circumstances, which violate product terms:
6. The Sole Condition for a Full Refund
You are entitled to a 100% Full Refund strictly and exclusively if:
The delivered account does not work at all upon receipt (a fault on our end) AND you decline to have the account replaced with a working alternative.
In this specific scenario alone, you have the full right to a complete refund.
Have Questions About Our Warranty?
Our technical support team is ready around the clock to assist you.